Shipping & Returns Policy

Simple, fair, no surprises.

Free shipping on every order. A 30-day satisfaction guarantee with no fine print. If something isn't right we'll fix it — full stop. Here's everything you need to know.

Last updated: April 2026

  • Shipping

    Always free

    All orders over $75 are free shipping

  • Processing time

    1–2 days

    Orders before 2pm ET ship same day.

  • Returns

    30 days

    Unopened or not satisfied — we make it right.

Shipping policy

Every Dr. Schrock's order ships from our Alabama fulfillment center. We use USPS and UPS depending on what's fastest to your address — you'll always get tracking via email the moment your order leaves the warehouse.

Shipping methodDelivery timeCost
Standard Shipping (USPS / UPS)3–7 business daysAll orders over $75 ship free
Expedited Shipping (2-day)2 business daysCalculated at checkout
Overnight ShippingNext business dayCalculated at checkout
  • Orders placed before 2:00 PM ET Monday–Friday are processed and shipped same day
  • Orders placed after 2:00 PM ET or on weekends ship the next business day
  • You will receive a tracking number via email as soon as your order ships
  • We currently ship to all 50 US states
  • International shipping is not available at this time

Return & refund policy

We stand behind every product on this site. If you are not satisfied for any reason within 30 days of your purchase — we will make it right.

SituationEligible?Resolution
Unopened product, any reasonYesFull refund, no return required
Opened — not satisfied with resultsYesFull refund, no return required
Damaged or incorrect item receivedYesReplacement shipped at no cost
Beyond 30 days from purchaseOutside windowContact us — we review case by case
On opened products

We do not require you to return opened bottles to receive a refund. If you tried a product and it didn't work for you, email us at hello@drschrock.com within 30 days. We process refunds promptly — no interrogation, no runaround.

How to start a return or report an issue

  1. Email us

    Send your order number and a brief description of the issue to hello@drschrock.com.

  2. We reply within 1 business day

    For damaged or incorrect items, please include a photo in your email so we can resolve it quickly.

  3. Refund processed in 3–5 business days

    Refunds are issued to your original payment method within 3–5 business days of approval.

  4. Confirmation email when complete

    You will receive a confirmation email when your refund has been processed.

Subscription orders

Subscription orders follow the same shipping and return policy as one-time orders. You can pause, skip, or cancel at any time from your account portal — no penalty, no retention calls.

  • Cancel or pause at least 24 hours before your next scheduled billing date
  • If a subscription order has already shipped it is subject to the standard 30-day return policy
  • To cancel, email hello@drschrock.com or manage it from your account

Wholesale orders

Wholesale orders are subject to a modified return policy. Damaged, defective, or incorrectly shipped items are fully covered. Returns for change of mind on wholesale orders require prior authorization and are subject to a 15% restocking fee on orders returned within 14 days of receipt.

Contact hello@drschrock.com for wholesale return authorization.

Last updated: April 2026 · Policy applies to all orders placed on drschrock.com.

  • Free shipping

    On every US order over $75

  • 60-day refund

    No bottle return needed

  • Doctor-formulated

    40 years of practice

  • Made in USA

    GMP-certified facility